All products sold on the Engaging Pet Products website are fully warrantied by the Manufacturer, Pet Gear. We are an authorized reseller of the Pet Gear products listed on our website.

WARRANTY OF THE PRODUCT: A sales receipt shall be required to obtain any warranty coverage. Please keep this information in a safe place. You may obtain a receipt by logging into your Engaging Pet Products account or by contacting us. Engaging Pet Products does not warranty or guarantee any of the products sold on the site; all warranties are provided by Pet Gear directly. 

MAKING A WARRANTY CLAIM: To obtain warranty on a Pet Gear product, call the Pet Gear Customer Care Center. In the United States call (802-438-2231).

To read Pet Gear’s full return and warranty policy, visit their website

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