All items purchased on the Engaging Pet Products website are shipped within 1-2 business days. Business days are Monday through Friday. We do not ship on weekends or major holidays. All items are shipped to you directly from the manufacturer, Pet Gear and are brand new, in original packaging, with full manufacturers guarantees and warranties. 

We shall provide tracking once your item ships. All items are insured and should be expected damage free.

Should you receive an item that was damaged during shipping, please contact Pet Gear directly. If an item is damaged during shipping, Pet Gear will send a replacement item.

To obtain warranty on a Pet Gear product, call the Pet Gear Customer Care Center. In the United States call (802-438-2231).

If you have a question about returning an item, click here

If you have a question about a product warranty, click here