Returns

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We are an authorized dealer for Pet Gear quality pet products. 

Pet Gear is an industry leader in pet products that are marketed under the Pet Gear brand and its authorized resellers who display the appropriate sanctioned logo. We only sell new products in original packaging. Products represented as used, refurbished or as is, or not in original packaging will not be covered by the Pet Gear warranty or any consumer support. 

To return a product to pet gear, log into your Engaging Pet Products account to retrieve your proof of purchase. You must provide a copy of your proof of purchase to the Pet Gear customer care center before a warranty claim or return can be honored. 

Do not contact Engaging Pet Products for returns – all returns are handled by Pet Gear directly and are at their discretion. 

Pet Gear customer care center phone: 802-438-2231

Fax: 802-438-5493

All returns and warranties are provided through Pet Gear. Pet Gear will accept returns within 30 days of purchase. 

Mail Pet Gear at:

Attn: Customer Care Center

PET GEAR INC.

192 Sheldon Avenue

West Rutland Vermont 05777